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Terms of Service

Last updated: March 19, 2026

These Terms of Service (“Terms”) govern your access to and use of the website at cosai.cloud (the “Site”), the Aldric AI assistant, and all related services provided by COSAI (“we,” “us,” or “our”) (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 16 years old to use the Services. By using the Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Account Registration

To access certain features of the Services, you must create an account. You agree to provide accurate and complete information during registration and to keep your account information up to date. You are responsible for maintaining the security of your account and for all activities that occur under your account.

We use passwordless authentication via magic links, Google OAuth, and Apple Sign In (iOS). You are responsible for maintaining the security of your email account. Notify us immediately if you suspect unauthorized access to your account.

3. Description of Services

COSAI provides an AI assistant service (“Aldric”) that helps automate tasks such as email management, calendar scheduling, follow-ups, and other workflows. The Services include:

  • A web-based Cockpit for managing approvals, policies, integrations, and audit trails.
  • A mobile application for voice interaction and task management.
  • Integrations with third-party services (Gmail, Google Calendar, Slack, and others) as available.
  • An approval workflow system where actions requiring authorization are routed through your Cockpit before execution.

Feature availability varies by subscription tier. Current plans and features are described on our Pricing page.

4. Subscription Plans and Payments

4.1 Plans

We offer three subscription tiers: Starter ($9.99/month), Pro ($29.99/month), and Elite ($49.99/month). Annual billing is available at a discounted rate. Plan details, features, usage limits, and pricing are described on our Pricing page and may change from time to time with notice to existing subscribers. Usage limits (voice minutes, actions per month, memory entries) vary by tier. Exceeding your plan's limits may result in reduced functionality until the next billing period.

4.2 Free Trial

New users may be offered a 7-day free trial of the Pro plan. During the trial, you have full access to Pro features at no charge. At the end of the trial period, your access will be restricted unless you subscribe to a paid plan. No credit card is required to start a trial. If you subscribe during or after the trial, billing begins at the end of the trial period.

4.3 Payment Processing

All payments are processed through Stripe, Inc. By subscribing to a paid plan, you agree to Stripe's Terms of Service. You authorize us to charge your payment method on a recurring basis according to your selected plan.

4.4 Billing Cycle

Paid subscriptions are billed monthly or annually, depending on your selection. Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date.

4.5 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial billing periods. If you believe you were charged in error, contact us within 30 days at contact@cosai.cloud.

5. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable law, regulation, or third-party rights.
  • Send spam, phishing messages, or unsolicited communications through Aldric.
  • Attempt to gain unauthorized access to our systems, other users' accounts, or third-party services.
  • Reverse engineer, decompile, or disassemble any portion of the Services.
  • Use the Services to develop a competing product or service.
  • Circumvent or disable any security features, approval gates, or usage limits.
  • Upload or transmit malicious code, viruses, or harmful content.
  • Impersonate any person or entity, or misrepresent your affiliation.

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

6. Your Content and Data

You retain all rights to the content you provide through the Services (“Your Content”). By using the Services, you grant us a limited, non-exclusive license to process Your Content as necessary to operate and improve the Services.

You are responsible for the accuracy and legality of Your Content. You represent that you have the necessary rights to share any content you provide through the Services, including data from connected third-party integrations.

7. AI-Generated Outputs

The Services use artificial intelligence to generate suggestions, draft communications, and perform tasks on your behalf. You acknowledge that:

  • AI-generated outputs may contain errors or inaccuracies. You are responsible for reviewing and approving all outputs before they are sent or executed.
  • Actions requiring side effects (sending emails, scheduling meetings, etc.) go through an approval workflow unless you explicitly configure otherwise.
  • We do not guarantee the accuracy, completeness, or suitability of AI-generated content for any particular purpose.
  • You assume responsibility for any actions taken based on AI-generated outputs.
  • Outbound actions executed by Aldric (emails, messages, etc.) may include a signature line identifying Aldric as the sender on your behalf.

8. Third-Party Integrations

The Services may integrate with third-party platforms. Your use of those platforms is governed by their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services. You may revoke access to connected services at any time through your account settings.

9. Intellectual Property

The Services, including all software, designs, text, graphics, logos, and trademarks, are owned by COSAI or its licensors and are protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Services except for the limited right to use them as described herein.

10. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COSAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, WHETHER ARISING FROM CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

13. Indemnification

You agree to indemnify, defend, and hold harmless COSAI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.

14. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Services ceases immediately. Provisions of these Terms that by their nature should survive termination will survive, including Sections 6, 9, 11, 12, 13, and 16.

You may terminate your account at any time by contacting us or through your account settings. We will delete your data in accordance with our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Site with a revised “Last updated” date. If you are a subscriber, we will also notify you via email. Your continued use of the Services after any changes constitutes acceptance of the updated Terms.

16. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Services shall be resolved in the state or federal courts located in Delaware, and you consent to the exclusive jurisdiction of those courts.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and COSAI regarding the Services and supersede all prior agreements and understandings.

19. Contact Us

If you have questions about these Terms, please contact us at:

COSAI
Email: contact@cosai.cloud